机关文明礼仪手册目录第一章政务公务活动礼仪..........................................................................................3一、办公礼仪.........................................................................................................3（一）维护形象..............................................................................................3（二）待人接物..............................................................................................4（三）注意规范..............................................................................................5二、会议礼仪.........................................................................................................6（一）组织者..................................................................................................6（二）主持人..................................................................................................7（三）发言者..................................................................................................7（四）与会者..................................................................................................8三、电话礼仪.........................................................................................................8（一）拨打电话..............................................................................................8（二）接听电话..............................................................................................9（三）代接电话............................................................................................10（四）使用手机............................................................................................11四、信访礼仪.......................................................................................................12（一）受理来信（电）................................................................................12（二）受理来访............................................................................................12五、参观礼仪.......................................................................................................13（一）项目的选择........................................................................................13（二）参观的准备........................................................................................13六、迎送礼仪.......................................................................................................15（一）确定迎送规格....................................................................................15（二）把握抵离时间....................................................................................15（三）准备休息场所....................................................................................15（四）办理相关手续....................................................................................16（五）迎送现场工作....................................................................................16（六）做好介绍宣传....................................................................................16七、宴请礼仪.......................................................................................................17（一）确定时间地点....................................................................................17（二）确定对象范围.....
